This powerful tool allows you to set up automated workflows, manage tickets, and provide better customer service all in one place. Plus, its intuitive design makes it easy to set up and use right away. Pricing starts at $9/mo/user and the basic plan is pretty limited.
Crisp chat provides intelligence, automation, social sharing, and analytics tools to boost your business goals. Instead, Qualified is a conversational marketing software that enables metadialog.com businesses to engage with website visitors through chat or video. This is an Intercom alternative that focuses on providing a personal touch to the live chat experience.
Zendesk vs. Intercom: Collaboration Tools
It is great to have CRM functionality inside your customer service platform because it helps maintain great customer experiences by storing all past customer engagements and conversation histories. This method helps offer more personalized support as well as get faster response and resolution times. Zendesk and Intercom also both offer analytics and reporting capabilities that allow businesses to analyze and monitor customer agents’ productivity.
With Intercom workload management tools, administrators can ensure that incoming conversations, traffic, and workload are evenly distributed among team members. Automatic assignment rules establish criteria that automatically route tickets to the right agent or team, based on message or user data. An inbound customer message through any of these channels becomes a ticket for your support agents, whose reply reaches the customer through the same channel they originally used. Design and send out mobile push messages–phone pop-ups containing text and images that prompt customers to take action and redirect to a specific app page when clicked.
Why look for alternatives to Zendesk?
Again, Zendesk has surpassed the number of reviewers when compared to Intercom. Some of the highly-rated features include ticket creation user experience, email to case, and live chat reporting. Zendesk has received a rating of 4.4 out of 5 from 2,693 reviewers. They’ve been rated as one of the easy live chat solutions with more integrated options. Compared to Intercom, Zendesk’s pricing starts at $49/month, which is still understandable but not meant for startups looking for affordable pricing plans. These plans are not inclusive of the add-ons or access to all integrations.
- Customers can talk to representatives before purchasing or answering questions about existing orders.
- Zendesk integrates with Google Drive, Dropbox, TypeGenie, Ticket Analytics, Jira, Shopify, Asana, Trustpilot, SurveyMonkey, Slack, GitHub, and many other useful business applications that you use regularly.
- All the features Jetdocs has is accessible to all the premium members without any segregation.
- Intercom also has an omnichannel customer service solution, but it’s fairly limited, with no native voice capabilities and minimal voice integrations.
- With Intercom, you’ll have more customizable options with the enterprise versions of the software, but you’ll have fewer lower-tier choices.
- For example, the platform integrates perfectly with Bigcommerce, Magento, and Shopify.
Because all of the customer support software on the market come to the fore with its different features. Kustomer provides businesses with multi-channel support for email, chat, phone, and social accounts. However, Kustomer is more costly when compared to its alternatives in the market.
Zapier Automation Platform
Like when they bought out the Zopim live chat and integrated it with their toolset. HubSpot is a CRM software that is similar to Zendesk and offers features for marketing, sales, and support. The fact that all the tools are available in one place is the largest benefit for the clients. So it would be easy to start using features like marketing or sales in addition to the support tools.
In 2013, Intercom was featured on Product Hunt, where it collected a number of reviews from appreciative partners and garnered the reputation of the most efficient tool of its kind. Dixa offers a variety of plans depending on the needs of your organization. The beginner plan starts at $39 per month, while the pro plan starts at $139 per month. This is due to not only the price but the features included, such as Help Desk and the ability to manage incoming tickets. Zendesk Chat allows you to reach out to your customers in real-time.
Zendesk vs. Intercom at a glance
You can even save custom dashboards for a more tailored reporting experience. You can even improve efficiency and transparency by setting up task sequences, defining sales triggers, and strategizing with advanced forecasting and reporting tools. Starting at $19 per user per month, it’s also on the cheaper end of the spectrum compared to high-end CRMs like ActiveCampaign and HubSpot.
Intercom bills itself first and foremost as a platform to make the business of customer service more personalized, among other things. They offer an advanced feature for customer data management that goes beyond basic CRM stuff. It gives detailed contact profiles enriched by company data, behavioral data, conversation data, and other custom fields. Zendesk also offers digital support during business hours, and their website has a chatbot.
Intercom or Zendesk: Chatbot features
Around the world in 2023, over 714 companies have started using HelpCrunch as Live Chat tool. The debate rages between WooCommerce, Shopify, Magento, and BigCommerce for best ecomm platform — we’ll help you find the best one for you. Whether it’s getting set up or figuring out the best way to customize meetings for your needs, there are over 85,000 community members willing to help. There is no harm in testing the waters before committing to one or the other, as both Zendesk and Intercom offer free trials.